Shipping & Returns

This page explains how we ship, how returns work, and what to do if something shows up damaged.


Shipping

Processing time

Orders typically process within 1–2 business days (excluding weekends/holidays).

Shipping time

Shipping time depends on destination and carrier. Tracking is provided when available.

Shipping costs

Shipping costs are shown at checkout once the store is live.


Returns & Exchanges

Return window

Returns are accepted within 30 days of delivery for unused items in original condition/packaging.

Exchanges

If you need an exchange, contact us and we’ll confirm the fastest option based on inventory.

Non-returnable items

Items that show damage from use, chewing, or improper installation are not eligible for return.


Damaged or Incorrect Orders

If your order arrives damaged or incorrect, email us within 7 days with your order number and clear photos of the item and packaging.

Email: updates@inhorseproducts.com